General

Orders must be placed and confirmed by the cutoff times to ensure you receive your order on the requested day, as our production works to strict deadlines and we manufacture all juice to order.

Prices displayed are in $AUD.

Purchases made online or by phone, will be confirmed in the for of an email  after you have completed payment for products and delivery.

On receipt of your confirmation email, please notify us straight away if any details are incorrect. Failure to notify us before 48 hours prior to receiving your order, will result in the confirmed order being deemed true and correct.

Delivery

Deliveries are done between 5am and 9am Monday, Wednesday or Friday.

We will send you a text to notify you of a more accurate delivery time, if you you require.

Any deliveries to Business addresses may be after 9am.

Delivery is only available to areas within our zone. We are happy to consider alternative postcodes/delivery addresses, however they may incur an additional fee.

You can contact [email protected] if you are outside our zone to see if there is anything we can do to assist you.  

Pickup is available from North Perth, Monday, Wednesday or Friday between 7:30 am and 9am. Please contact us if this pickup is not suitable before placing an order and we may be able to arrange an alternative solution.

Delivery fee must be paid in full before we will deliver.

Special delivery instructions must be noted in the designated box at the time of check out.

If you are not available to receive your delivery in person or if your delivery is before 6am, the juice shall be left in a location of the driver’s discretion at the customer’s risk. We shall send a text message to advise where it has been left.

If your delivery address is a business premises, please notify us of any clearways, or parking restrictions. It is your responsibility to ensure someone is there to receive the delivery during our delivery hours. Orders will be left at entrance and are your responsibility if building is unattended.

We do not deliver to your door/office if you are in a commercial  or apartment building. Please ensure someone is available to meet our courier at the entrance or reception.

We strive for accurate delivery times, however delivery times may be delayed due to unforeseen airfreight or road delays. Any delays and our courier will endeavour to notiify you.

We do not deliver to P.O. boxes.

Please contact us if you have not received delivery of your order by 9am on the confirmed delivery day.

Please see our SHIPPING page for more details.

Health

The juices must be refrigerated within an hour of receiving delivery.

Our juice has a shelf life of approximately 72 hours from delivery or pickup if they are refrigerated straight away and remain unopened. Any juice older than 3 days should be discarded.

You acknowledge that our juices are not heat treated and/or pasteurised.

You acknowledge that we make the juices and products in a kitchen that also handles tree nuts. We strive to keep all equipment separate, however contamination is possible.

Pure Glow makes no claims on the assurity of the health effects of our products. We recommend you speak to a qualified healthcare professional before you undertake any cleanse.

Cold-pressed juice is not recommended for pregnant or breastfeeding women. Please speak to your health care professional before consuming,

Subscriptions

Free delivery available only to locations within our delivery zone.

A minimum of 3 orders need to be placed before cancellation of subscription will be granted.

Requests for cancellation of subscription, must be received in writing and confirmed by one of our stanff members

Requests for cancellation of your subscription must be received with a minimum of 48 hours notice before you are due to receive your next delivery.

Changes to your subscription must be received in writing and confirmed by one of our staff members.

Cancellations, Refunds and Credits

We do not offer cancellations or refunds. Any changes must be requested 48 hours prior to delivery.

Cancellation of orders will incur a administration fee of $10.

If you receive the incorrect juices please let us know immediately and we will replace them as soon as is viable to do so. The incorrect bottles must be returned unopened and in the condition they were received.

If the product is purchased via online and the product is spoilt, we take no responsibility in refunding the spoilt product. The customer accepts the responsibility when purchasing the product and receiving delivery, that the juice and/or products are fragile and must be refrigerated after the product has been delivered. Therefore, if product is spoilt, we will not provide a refund or replacement product of delivered goods.

In the event that the consumer changes their mind about a product they have ordered online, we are happy to  change the product order if given more than 48 hours notice.

Our customer service email and phone is not manned over the weekend, so any changes for a Monday morning order need to be received and confirmed before close of business on the Friday.

If you are not satisfied with your juices or products please contact [email protected].